Did I say LIBRARY 2.0?!
August 04, 2006
ImaginOn - Charlotte, NC PL Technology Summit on Library 2.0
Notes from the PLCMC Technology Summit Library 2.0
The session began with an introduction from Charles Brown, Director of the library system. The ImaginOn location is a very new facility.
Michael Stephens began by taking photos of the audience. He showed us
Last.fm web site, flickr, etc.
Comments, tagging, content rss, etc.
The principles of library 2.0 seeks to break down barriers: barriers librarians have places on services, barriers of place and time barriers inherent in what we do. In this user-centered…
Ok, from here out, I decided to just kind of take notes in poetry form:
Librarian 2.0
It’s about the people
Harnesses social tools of web 2.0
Wisdom of crowds
Technology is ONLY a tool
Aadl.org
The director is blogging,
The director is blogging
Book discussion blogs
opac blog
iTues podcasting
Story times
Bloglines
IMing
Free
Reference
Library
…on my buddy list
Text a librarian from your phone
Mash it up
Web 2.0 goodness
Technolust
Sexy technology
technomust
Techno-divorce
Cabinet of dead and dying technology
Am I in your Biblioblogosphere?
Find ways to give them what they want.
Marketing
Marketing
Marketing
Lock the bookdrop?
Don’t you dare!
Don’t place a barrier between the library and the user!
Netlibrary?
iPod?
Millenials
Cell phone – device, texting, teens
Culture of trust – build the trust
Trust the users
Flickr
Wikipedia
Trendspotting
LITA top trends
Cluetrain manifesto
Future of music
Content
Content
Content
Offer it
Create it
Beer or iPod?
iPod
Ponder Content
Training
Online
Staff development
Continuing education
Make librarian 2.0 and part of this
Show the library staff the technology
Take a tech express!
Recipe wiki
Sandbox – practice
Reach young people
Right now, its their #1 tool in their lives
DOPA is DOPEY
Intervention
What are the users saying?
Listen to the users
Listen to the staff
Learn from the gamers
Nothing is perfect
It’s ok to fail
Learn from it
Tell stories
Be transparent
Have a sense of play
Second life avatar
Understand it
Don’t be afraid of it
Celebrate successful projects
Keep them coming to the library
Conversations
Converse
Talk
Chat
Digital ethics
Ethical digits
Cluetrain manifesto
43 places
librarycrunch.com
techsource blog ALA
dream
squidoo.com/library20
Michael Casey
Gwinett County Library:
Change
Change
Global local
Demographics
Change
Customers
Business 2.0
Web 2.0
Life 2.0
Talk
To each other
To ourselves
Manage time
Manage knowledge
Purposeful contact change
Collaborate
Reaching
…new users
Embracing
…new technology
Horizontal Communications
Staff to staff
Community Policing
De-Dewefication
Zoho IM Chat
Skype
Need for a place to discuss troubleshooting
37signals products
basecamp
campfire
backpack
writeboard
ta-da list
The session began with an introduction from Charles Brown, Director of the library system. The ImaginOn location is a very new facility.
Michael Stephens began by taking photos of the audience. He showed us
Last.fm web site, flickr, etc.
Comments, tagging, content rss, etc.
The principles of library 2.0 seeks to break down barriers: barriers librarians have places on services, barriers of place and time barriers inherent in what we do. In this user-centered…
Ok, from here out, I decided to just kind of take notes in poetry form:
Librarian 2.0
It’s about the people
Harnesses social tools of web 2.0
Wisdom of crowds
Technology is ONLY a tool
Aadl.org
The director is blogging,
The director is blogging
Book discussion blogs
opac blog
iTues podcasting
Story times
Bloglines
IMing
Free
Reference
Library
…on my buddy list
Text a librarian from your phone
Mash it up
Web 2.0 goodness
Technolust
Sexy technology
technomust
Techno-divorce
Cabinet of dead and dying technology
Am I in your Biblioblogosphere?
Find ways to give them what they want.
Marketing
Marketing
Marketing
Lock the bookdrop?
Don’t you dare!
Don’t place a barrier between the library and the user!
Netlibrary?
iPod?
Millenials
Cell phone – device, texting, teens
Culture of trust – build the trust
Trust the users
Flickr
Wikipedia
Trendspotting
LITA top trends
Cluetrain manifesto
Future of music
Content
Content
Content
Offer it
Create it
Beer or iPod?
iPod
Ponder Content
Training
Online
Staff development
Continuing education
Make librarian 2.0 and part of this
Show the library staff the technology
Take a tech express!
Recipe wiki
Sandbox – practice
Reach young people
Right now, its their #1 tool in their lives
DOPA is DOPEY
Intervention
What are the users saying?
Listen to the users
Listen to the staff
Learn from the gamers
Nothing is perfect
It’s ok to fail
Learn from it
Tell stories
Be transparent
Have a sense of play
Second life avatar
Understand it
Don’t be afraid of it
Celebrate successful projects
Keep them coming to the library
Conversations
Converse
Talk
Chat
Digital ethics
Ethical digits
Cluetrain manifesto
43 places
librarycrunch.com
techsource blog ALA
dream
squidoo.com/library20
Michael Casey
Gwinett County Library:
Change
Change
Global local
Demographics
Change
Customers
Business 2.0
Web 2.0
Life 2.0
Talk
To each other
To ourselves
Manage time
Manage knowledge
Purposeful contact change
Collaborate
Reaching
…new users
Embracing
…new technology
Horizontal Communications
Staff to staff
Community Policing
De-Dewefication
Zoho IM Chat
Skype
Need for a place to discuss troubleshooting
37signals products
basecamp
campfire
backpack
writeboard
ta-da list
July 27, 2006
Last Day of the COSLA Leadership Institute
Jane gave a wonderful talk this morning about the future of state libraries and it created a wonderful conversation before lunch. We also watched a great speaker on the internet about identity 2.0 - you can see the speaker here. ...and here's the blog for Identity 2.0. The video is about 15 minutes but i highly recommend that you watch it and then discuss the impacts on libraries, library patron profiles, making patron booklists available, and other items and issues that relate to patron confidentiality - does it really matter anymore? Should we tell patrons to just create a librarything account so they can keep up with what they've read on their own since our catalogs don't do that for us? What are the issues surrounding this? Discuss!
July 26, 2006
library school library
we also had a tour of the UWM library school's library - what a huge collection! and a friendly GA :-)
cooperative children's book center - university of wisconsin, madison
we had a brief tour of the center today - it is a great resource!
Case Study #6 - AZ state library State Grants-in-Aid
Ok, this is the last case study of the institute :-)
The panel brought forth the issues - one of which is that the state librarian reports to the legislature and is still the only state where this occurs. Through the process, AZ was able to double its state grants-in-aid funding from 1999 to 2000 by using the legislative interest and support for charter and home schooling. The various partnerships with cultural groups such as the humanities council, museum groups, the friends of libraries/museums and the state library association helped to make it all possible. The question ended up really being what do the legislators really care about? The big issue was the number of charter schools which ended up being the argument for the increase in library funding because of there being so many funded charter schools in AZ. There were then some reports of successful budget requests.
The panel brought forth the issues - one of which is that the state librarian reports to the legislature and is still the only state where this occurs. Through the process, AZ was able to double its state grants-in-aid funding from 1999 to 2000 by using the legislative interest and support for charter and home schooling. The various partnerships with cultural groups such as the humanities council, museum groups, the friends of libraries/museums and the state library association helped to make it all possible. The question ended up really being what do the legislators really care about? The big issue was the number of charter schools which ended up being the argument for the increase in library funding because of there being so many funded charter schools in AZ. There were then some reports of successful budget requests.
Panel of State Librarians on Best practices/Survival Skills
Ok, it's day 4 after lunch of the COSLA State Library Leadership Institute:
Mary Chute, former state librarian from Deleware and current IMLS Deputy Director for Libraries, talked about the wonderful support from her colleagues in COSLA. She discussed the various lessons she has learned over the years in public and state library work.
Jim Nelson, KY State Librarian talked about Leadership and Communication and the importance of knowing the right people to learn from. He mentioned that if you don't like politics, then don't get in this business [of being a state librarian].
Gary Nichols, Maine State Librarian, talked about the advice he received over the 37 years he's been working in libraries. He reiterated that if you're shy about politics, then a state agency is not the place to be. He also talked about the importance of finding a mentor.
Peggy Rudd, TX State Librarian, talked about the challenge she had with trying to retain governor documents. She mentioned that she has already visited 300 TX public libraries and still has about 200+ to go to share her own message instead of letting someone else do it for her... It is best to share your own word than someone else. She also talked about the importance of confronting conflict.
Mary Chute, former state librarian from Deleware and current IMLS Deputy Director for Libraries, talked about the wonderful support from her colleagues in COSLA. She discussed the various lessons she has learned over the years in public and state library work.
Jim Nelson, KY State Librarian talked about Leadership and Communication and the importance of knowing the right people to learn from. He mentioned that if you don't like politics, then don't get in this business [of being a state librarian].
Gary Nichols, Maine State Librarian, talked about the advice he received over the 37 years he's been working in libraries. He reiterated that if you're shy about politics, then a state agency is not the place to be. He also talked about the importance of finding a mentor.
Peggy Rudd, TX State Librarian, talked about the challenge she had with trying to retain governor documents. She mentioned that she has already visited 300 TX public libraries and still has about 200+ to go to share her own message instead of letting someone else do it for her... It is best to share your own word than someone else. She also talked about the importance of confronting conflict.
Case Study #5 - PINES/Evergreen
The problem: The State of GA has mandated that GA's public libraries should explore the creation of a statewide library card.
Georgia PINES.
They mentioned the problems with working with SIRSI and why they moved to an in-house system which is what PINES now uses. 60% of the GA libraries are involved in the program.
What is all boils down to is that the patrons do NOT care about county boundaries - they just want the materials. Librarians tend to be the only people who DO care about their OWN library system and for the most part, not wanting to collaborate and partner with other libraries. in my personal opinion, this is an antithetical thought process to the free and available materials/information philosophy of libraries. Why do libraries want to still maintain these kinds of boundaries which are not beneficial to their patrons? Librarians, GET OVER IT! Try to play well with others so patrons can get what they need as easily as possible... Search more about statewide library resource sharing on google...
Georgia PINES.
They mentioned the problems with working with SIRSI and why they moved to an in-house system which is what PINES now uses. 60% of the GA libraries are involved in the program.
What is all boils down to is that the patrons do NOT care about county boundaries - they just want the materials. Librarians tend to be the only people who DO care about their OWN library system and for the most part, not wanting to collaborate and partner with other libraries. in my personal opinion, this is an antithetical thought process to the free and available materials/information philosophy of libraries. Why do libraries want to still maintain these kinds of boundaries which are not beneficial to their patrons? Librarians, GET OVER IT! Try to play well with others so patrons can get what they need as easily as possible... Search more about statewide library resource sharing on google...
Panel on Collaboration and Coalition Building - Day 4 of the COSLA Leadership Institute
Pat Smith, Executive Director of the TX Library Association spoke about linking library standards to state aid. She addressed the characteristics of partners. They have begun to institute some new state aid processes and they are thinking about recognizing public libraries that have been successful in their requirements much like high ranking schools are. You have to have access to a creative pool of collaborators to get the most out of the process of collaboration.
George Needham, VP Membership Services OCLC and former Michigan State Librarian spoke about a collaboration in Michigan to use a large about of LSTA $$ to create a central and simple automated method to reduce paperwork at the local level for a statewide "Access Michigan" electronic service. At the time, it was separate from MeL. Now, it is a part of MeL. He mentioned the book, The Change Function.
Ellsworth Brown, Director of the WI Historical Society, spoke to us about the society itself as well as their 'way of doing business' which is based mostly upon collaboration with many partners to be able to pull together historical information and provide services systemically.
Gladys Ann Wells, AZ State Library and Archives Director spoke to us about the uphill battle she faced initially as a state library director collaborating with state government. She talked about how she works with legislators and that it's important to know the ones you have to go to individually to make collaborations happen well. I really liked one quote she said, "Be ready to allow serendipity." Another important thing she said was, "By the very act of collaboration, you're not in charge."
George Needham, VP Membership Services OCLC and former Michigan State Librarian spoke about a collaboration in Michigan to use a large about of LSTA $$ to create a central and simple automated method to reduce paperwork at the local level for a statewide "Access Michigan" electronic service. At the time, it was separate from MeL. Now, it is a part of MeL. He mentioned the book, The Change Function.
Ellsworth Brown, Director of the WI Historical Society, spoke to us about the society itself as well as their 'way of doing business' which is based mostly upon collaboration with many partners to be able to pull together historical information and provide services systemically.
Gladys Ann Wells, AZ State Library and Archives Director spoke to us about the uphill battle she faced initially as a state library director collaborating with state government. She talked about how she works with legislators and that it's important to know the ones you have to go to individually to make collaborations happen well. I really liked one quote she said, "Be ready to allow serendipity." Another important thing she said was, "By the very act of collaboration, you're not in charge."
July 25, 2006
crisis communication dos
we got a nice list by Dave Baum who is the media trainer to presidents of ALA... some very good tips!
politicians are people too
hmmm, until today, I never really knew this - some of the politicians who addressed us from the panel really did seem like people ;-)
getting ready for an interview
this is a great idea for the back of a business card! dave baum, media training group who trains ALA presidents gave us all this! neat!
Case Study #4 - It was a dark and stormy night - a saga of the transfer of gubernatorial papers.
Group 4 presented on the issues with regard to the papers/public records and what the statutes said. This was an actual case in VA regarding what "public records" are. They mentioned that a blue ribbon committee could work to get the situation solved so that archiving the governor's records would be properly archived. For libraries, this is a huge challenge on what is addressed on the level of preservation and archiving of public records. It was suggested that in this case, the governor should have taken a position to model the behaviour on the importance of preserving public records and could be done by executive order or some formal process. Winchester Star article.
David Baum - Media Training Group
David spoke to us about successfully working with the media. His business card is great because it has all the tips you need for getting ready for an interview. (see my flickr photo of his business card). David is the media consultant who works with ALA presidents. David's Bio. in doing business with the media, you need to do story telling - tell the story of what you're trying to convey. Put a face on what you say. Never immediately react to a reporter on the phone - ask them for their deadline and when you can get back in touch with them. A reporter's job is to create a balanced story and let the reader make up their own mind - the reporter is not, however, objective. Don't answer reporter questions linearly - communicate with them. Answer the question at hand.
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