This is our 2nd techexpress session at the SC State Library! Catherine is teaching us about blogging :-)
June 30, 2006
June 29, 2006
remote access libraries
This is a great little documentary about remote libraries and library service in Peru and Kenya and explains how important they are to literacy. Go to www.remoteaccess.ca/about.html for more information.
June 28, 2006
conflict triangle
This is something great we learned at work about conflict - in many organizations, there is a bully, victim, and meddler - you all know who you are! Sometimes you can be more than one. This diagram is attributed to Pat Wagner who conducted our conflict management workshop.
Aquabrowser
This is a very interesting kind of browser that maps subjects and see references! Try it out at http://www.medialab.nl/
Customer Service in the Library
I just heard some wonderful things to remember about customer service - these are from today's SIRSIDynix Institute:
·Everyone in the library is a client
·Don’t only smile and treat external customers nicely, but also treat internal customers nicely
·Use the golden rule: treat others, as you would like to be treated
·And the platinum rule, treat others they way they would like to be treated!
·Our goal should be to give such good customer service in our profession so that people think to come to us first
·We should reward employees who demonstrate good customer service
·We should call in to our telephone menus sometimes to make sure everything is still accurate to see what needs to be updated or changed
·Use a sign that reads, “Please Interrupt me, I’m here to help you.”
·Perception is reality - if someone at a public service desk is having a bad day, they’ll look like it and reflect poorly on the library
·If you can’t change the people, then you have to change the people. (great comment!)
·Everyone in the library is a client
·Don’t only smile and treat external customers nicely, but also treat internal customers nicely
·Use the golden rule: treat others, as you would like to be treated
·And the platinum rule, treat others they way they would like to be treated!
·Our goal should be to give such good customer service in our profession so that people think to come to us first
·We should reward employees who demonstrate good customer service
·We should call in to our telephone menus sometimes to make sure everything is still accurate to see what needs to be updated or changed
·Use a sign that reads, “Please Interrupt me, I’m here to help you.”
·Perception is reality - if someone at a public service desk is having a bad day, they’ll look like it and reflect poorly on the library
·If you can’t change the people, then you have to change the people. (great comment!)
TechExpress
This is the first flipchart from the SC State Library's summer TechExpress session - it was on Flickr! Great way to learn about things going on in the library world...
June 25, 2006
begonia
this shot turned out really nicely with the light from the kitchen window - this is Martha's begonia and I took this shot when we visited this weekend.
June 23, 2006
happy sunny day
Ok, here's my latest photo experiment! I used an online tool to Hockneyize this photo of black eyed susans and it turned out pretty cool!
yellow daylily
I took this photo a few days ago - on campus at the University of South Carolina in Columbia. I really liked how this photo turned out but I need to remember to set my camera to SUPERFINE! :-)
great blue heron
got a great shot of this heron out at the Broad River spillway - we actually saw about 7 herons!
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