I heard a great speaker, Dr. Aubrey Daniels, speak about leadership and management. This is one of his ppt slides. he made some very interesting points about positive reinforcement and how it gets positive responses and that positive behavior modeling on the part of the supervisor makes for a more productive workplace. People who receive mostly positive reinforcement, ie, "job well done, keep up the good work", etc., tend to do better overall. They offer more suggestions for doing things better too! This all translates to library management and that library managers need to do all of these things to have happy staff members which then translate into happy patrons! Tell your staff today what a great job they do! And, don't forget to reward good behavior at the library!
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