July 08, 2009
Flickr and Customer Service Lesson
Dear Flickr CEO:
I innocently violated your Terms of Service. When I started using Etsy.com to host my jewelry making hobby earlier this year, I thought it would be a cool idea to direct people from each image to my Etsy site! WOW, this was a BAD idea. I truly did NOT realize I was violating the Flickr.com Terms of Service and that my ENTIRE Flickr account would be terminated and not restored even if I would gladly delete all references to my online store on Etsy.
This goes to a larger customer service issue. When people innocently do something wrong it's generally a good thing to give them a second chance... Well, i guess that's not the case with Flickr. I asked the customer service rep if my account could be restored if I deleted all the references to my online Etsy store, and here's the response I received:
Account deleted for violation can not be restore.
Well, I guess all of the years of being a paid Flickr member and promoter, and someone who even received schwag for free from a Flickr rep to help promote Flickr, means nothing.
This is a really good example of customer service gone wrong.
I guess I'll just use Facebook for photo sharing now. Looks like more people are migrating from photosharing web sites like Flickr anyway now that Facebook is so much more popular...
Dr. Curtis Rogers,
(former Flickr user)