June 16, 2008
7 Tips to Reorganizing the Library
1. Hire an outside evaluator to talk to the library staff in groups and get honest input. Have then develop the reorganization plan and help your management team with the implementation. Expect this to run anywhere from $4000 to $10,000 depending upon what you want to accomplish.
2. Look closely at the organizational chart. Ask staff how it could be different, what could be changed, who needs to be doing what. Meet with staff once a month to discuss the progress and get input.
3. Involve others. Host focus groups with patrons and user groups. Involve teens/YA groups.
4. Use the SWOT approach. Brainstorm with staff and focus group participants the library's or a library function's Strengths, Weaknesses, Opportunities, and Threats.
5. Consider publicity. Look closely at how you have handled public relations and marketing in the past and figure out where you want to go. Send out regular press releases. Consider email marketing.
6. Look closely at services. Are you offering the services that patrons actually want and need? It may actually be time to stop offering the things that no one wants and switching to something more popular!
7. Reassure. Change is difficult and it takes all of the library's management team to reassure staff on a regular basis what's going on, what may happen, how things might look differently, and most importantly consistently ask for opinions and ideas from all staff.